Client Overview
IDR Inc. is an employee-owned staffing organization that helps companies source, hire, and retain top talent. Recognized for best-in-class staffing services, IDR Inc. is founded and headquartered in Atlanta, where they have grown organically since 1998 to serve businesses and professionals throughout the Nashville, Dallas, and Denver markets.
Will Hayes has seen it all.
With a career focused on excelling in recruiting, sales, and management, he has now assumed the position of Chief Operating Officer at IDR Inc. His goal? To propel a thriving staffing firm into the future by harnessing the power of state-of-the-art technology.
We were looking for a way to allow our recruiters to spend more quality time with the people they're recruiting and less time on screenings that can be done through technology innovation. We want our recruiters on the phone more and I need to enable them to speak to more qualified candidates
What Will hadn't seen yet? A Voice AI platform, built for end-to-end recruiting.
Augmenting Recruiters with Voice AI
Voice AI helps recruiters achieve more.
At IDR Inc., the ConverzAI platform was tasked with delivering recruiters highly qualified candidates for more than a thousand job openings in IT, finance, and engineering domains. Once assigned a job, the platform automatically sources and screens suitable candidates from their ATS, or instantly engages with applicants minutes after they apply. The screening conversations are summarized and updated to the candidate’s record in the ATS. Once a candidate is assessed as qualified, available, and interested, IDR Inc. recruiters receive a direct notification to submit or place the candidate.
"We're leveraging Voice AI for lead generation, especially with the ability to recruit in new markets nationally," Will Hayes noted. "We have seen the recruiters leveraging Voice AI improve their submittal volume while maintaining our 15 to 1 submission-to-hire ratio."
"One of the things we underestimated is the change management. When you're innovating and driving new tech adoption, there will always be internal detractors, even when you can see tremendous results. Sharing best practices from your technology adopters and highlighting the tangible value realized is a really important step to effective change management" Will shared.
A Tops Down Approach to Change Management
"I think it starts with me breaking through different belief systems. Recruiters don't understand the conversations that Voice AI is having." Will added. "Getting them on with the ConverzAI team and having them listen to a couple of calls to understand how the process works was instrumental in driving recruiter buy-in."
Change Management Means Accountability
Candidates Embrace Change
"I was surprised. At the time we had 50,000 candidates engaged with Voice AI and we had just 11 say that they weren't interested in pursuing the conversation." Will shared. "I've been impressed with the quality of conversations, and I think that's a really big deal."
Staffing Leaders Embracing Voice AI
"Changing something that's worked for so long is scary. Everything was an inbound game for 2 years during the pandemic, but that is over, and now it’s an outbound game where you need to attract top talent. In the next 2 years improving your database quality and changing your recruiting workflow to scale candidate engagement is going to be critical and that's what this Voice AI technology does."
Conclusion
Don’t let your staffing company miss out on this revolution in recruitment technology. Request a demo today and witness firsthand the transformative potential of ConverzAI’s Voice AI platform. Seize the opportunity to streamline your recruitment process, engage with more candidates, and drive your growth.