The Advance Group Uses Agentic AI to Scale Candidate Engagement
Interviewee name and job title: Jamie Center, Chief Operating Officer
About The Advance Group
The Advance Group, a leader in staffing and recruitment, has been connecting employers with reliable workers and helping candidates advance their careers for 35 years. The agency meets hiring and employment needs in key local industries, such as manufacturing, warehouse, and administrative across Northwest Ohio and Southeast Michigan.
First 4 months
It’s been a great relationship. Probably one of the best implementations I’ve ever done. We’ve experienced firsthand the transformative power of AI and view it as a strategic lever for our business. That’s why we’ve chosen ConverzAI as our strategic AI partner to bring next-gen capabilities that align with our evolving business needs.
It really helped fill the gaps when we couldn’t find human beings to fill our internal roles. We’ve actually been able to eliminate 1.5 full-time positions.
Understaffed and Overwhelmed
As Chief Operating Officer at The Advance Group, Jamie Center is no stranger to operational pivots. Her team had recently transitioned to a new payroll system and adopted Bullhorn applicant tracking system (ATS), to better support their evolving business needs. At the same time, they found themselves overwhelmed by a growing backlog of job seekers and not enough staff to manage the influx.
“We had so many applicants that we just didn’t have enough human beings to reach out in a timely manner,” Jamie said. “If you don’t get in contact with candidates quickly, they’ve probably already moved on to other jobs.”
Jamie knew The Advance Group needed a smarter staffing solution — one that could scale candidate engagement and accelerate the recruiting process.
Scaling Candidate Engagement with Agentic AI Recruitment
The ConverzAI demo made a strong impression, especially since the platform could integrate seamlessly with The Advance Group’s existing ATS. While other solutions were on the radar, ConverzAI quickly stood out as the right fit. “We knew that ConverzAI was integrated with Bullhorn,” Jamie noted. “And that was a big thing for us.” The combination of technical compatibility and a clear understanding of their needs made ConverzAI the right choice.
The Advance Group quickly deployed ConverzAI’s Agentic and Voice AI platform, impressed by its speed, seamless integration, and potential to help recruiters qualify and connect with candidates more efficiently and effectively.
Charlie, an Agentic AI and Voice AI Recruiter That Sounds Human
Charlie autonomously handles outreach, candidate screening, and data collection, enabling human recruiters to make decisions faster and focus on high-value tasks like connecting with applicants personally and developing relationships.
While it took some time to get everyone on board and comfortable with Charlie, the recruiters were surprised at how natural the Voice AI experience felt.
“When our internal staff listen to Charlie interact with candidates, they’re typically amazed at how easy the conversation is and how naturally it flows,” Jamie says.
The learning process is ongoing, for both the team and Charlie. From the start, The Advance Group has taken a thoughtful, hands-on approach, working closely with ConverzAI to fine-tune and improve.
ConverzAI’s customer-first implementation process made all the difference. “It’s been a great relationship — probably one of the best implementations I’ve ever done,” Jamie said. “We’ve experienced firsthand the transformative power of AI and view it as a strategic lever for our business.
That’s why we’ve chosen ConverzAI as our strategic AI partner to bring next-gen capabilities that align with our evolving business needs”
Powerful Results in Just Four Months
“It really helped fill the gaps when we couldn’t find human beings to fill our internal roles. We’ve actually been able to eliminate 1.5 full-time positions.”
Because the platform connects with applicants quickly, Jamie’s team lost fewer candidates to competing opportunities, and the numbers speak for themselves. In its first four months, ConverzAI’s Agentic AI platform identified 3,773 interested candidates, resulting in 288 placements, and generating $2.6M in revenue — all while reducing the burden on The Advance Group’s internal staff.
The process also led to operational improvements. Human recruiters had been using a structured set of intake questions, but working with Charlie prompted them to re-evaluate those prompts.
“The process of configuring the Agentic AI platform made us take a harder look at what we were asking candidates,” Jamie shared. “Now we are asking the right questions, more thoughtful ones that give us better insights from the start.”
With faster outreach, smarter screening, and natural conversations, ConverzAI’s Agentic AI platform has given The Advance Group a more efficient way to connect with talent.
Jamie is spreading the word about Agentic AI technology to her peers who are excited to see how it will transform the staffing industry.
Agentic AI Delivers Transformational Value
ConverzAI’s Agentic AI platform helped The Advance Group move from overwhelmed to optimized. Now, they are filling roles faster, engaging candidates more efficiently, and giving their internal teams an autonomous, responsive recruiting technology partner.
Ready to see how Agentic AI can deliver unprecedented efficiency, accuracy, adaptability, and a competitive edge in your commercial, healthcare, professional and IT staffing operation? Request a demo today.