Client Overview
Malone is a national, full-service staffing provider with a 50-year history of serving clients and candidates in over 40 states. One of the 100 largest U.S. staffing firms, Malone takes pride in its personalized and family-oriented approach to helping people and companies connect to accomplish amazing things.
“The industry is changing rapidly. If you don’t get on board with technology, you will be left behind.”
Virtual Recruiter Delivers Transformative Value and Results
Kristen Schweizer, Director of Operations at Malone Workforce Solutions and self-proclaimed AI aficionado has always been passionate about software. She loves learning how it works — and how to make it work for her company. She expected AI agents could have a transformative impact on Malone’s operations, but she wasn’t prepared for how quickly and effectively ConverzAI’s Virtual Recruiter could deliver results.
The Need for Smarter Hiring Solutions to Stay Competitive
During the COVID-19 pandemic, Kristen and her team at Malone realized they needed to embrace emerging technology to stay competitive in their market. “The industry is changing rapidly. If you don’t get on board with technology, you will be left behind.”
The team began looking at new software in all areas of the business, from texting and internal communication solutions to applicant tracking systems and more. They tried various programs, improving their recruiting process as much as possible. But the technology eventually became overwhelming — too many tools, with each only solving part of the problem. They needed a modern solution that addressed the entire recruiting process at both speed and scale.
Kristen and her team experimented with various AI-driven tools, including chatbots, but quickly saw their limitations. They needed a solution that wasn’t just automated but truly conversational, fast, and efficient.
Kristen was immediately intrigued when she heard about ConverzAI’s Virtual Recruiter through an industry association.
Transforming Recruitment with AI-Powered Candidate Engagement
ConverzAI’s Virtual Recruiter offered an AI-powered solution that could handle high-volume hiring with precision. The system automated and optimized the recruiting process, engaging with candidates so human recruiters could focus on high-value interactions.
To ensure success, Malone started with a few select clients and worked closely with the ConverzAI team to refine the system, ensuring it aligned with their processes.
The implementation and integration with Malone’s existing systems was smooth and fast.
"We really didn’t have a lot of hiccups during our onboarding journey, which is great. It was a very quick turnaround time."
At first, some change management was required. For example, staff had to learn how to adjust job descriptions and keyword inputs to improve the accuracy of candidate selection. However, the results were immediate and impactful.
“For us, the biggest thing was instantaneous communication. We get a few thousand applications a week, and we don’t have a few thousand people available to respond to those immediately.”
The Virtual Recruiter handled engagement and screening tasks at an accelerated rate so candidates felt seen. This allowed human recruiters to focus on personal connections and filling critical roles with the best talent. Kristen notes, “The busywork component of their job is taken care of for them, and that’s a really big deal.”
“They have a really good implementation team. They are very patient and extremely responsive. They always understand what we’re looking for.”
Remarkable Gains in Recruitment Speed, Candidate Engagement, and Recruiter Efficiency
Malone quickly saw marked improvements in recruiter efficiency, candidate engagement, and hiring speed. Before using ConverzAI’s Virtual Recruiter, staffing specialists had difficulty connecting with candidates quickly, and engaged candidates weren’t always relevant.
“Partnering with ConverzAI has streamlined our recruitment process. The platform’s ability to engage thousands of candidates with personalized conversations at unprecedented speed sounded too good to be true. However, their AI-powered virtual recruiters have exceeded our expectations by not only engaging candidates but also delivering placements within days of activation.”
“Before using ConverzAI, only about 50% of the candidates we contacted expressed interest in the position. But with ConverzAI, that number jumped to 80% and we are now connecting with 95% of applicants — much higher than if we’d made all those phone calls ourselves.”
Candidates typically apply for multiple jobs at the same time and they are often hired by the company that reaches them first. However, Kristen found the Virtual Recruiter could make contact within minutes of their job application.
Kristen was thrilled with the results. In just three months, Malone was able to reach 1000s of candidates. The virtual recruiter’s scalability is evident—starting with 50 placements in month one, doubling to nearly 100 in month two, and already exceeding those numbers in the third month, showcasing exceptional growth and momentum.
“When we look at the connection and conversation ratios, it’s tremendous! There’s no way we could have connected with that many people in that amount of time. And I truly didn’t expect over 200 placements.”
Additionally, Malone has earned over $2.7M in revenue from placements as a result of using a Virtual Recruiter.
ConverzAI Expansion for Growth Across the Organization
Currently, five Malone branches are actively using the platform, with four more ready to launch. Encouraged by early success, Malone is preparing to expand its use of ConverzAI’s Virtual Recruiter solution to all 65 branches nationwide.
Kristen is excited about upcoming innovations, including Spanish-language capabilities to better serve diverse candidates, AI-powered database recruiting for direct outreach to pre-screened talent, and ongoing beta testing to stay ahead in the industry.
In the future, Malone hopes to reduce third party costs, such as job boards, focusing instead on powering the virtual recruiter with their own database.
“I’m confident AI will continue to contribute to our growth. AI is everywhere now. It’s unavoidable. So you can either figure it out, roll with it, and be at the forefront — or you can struggle behind it.”
With ConverzAI as a solid partner, Malone Workforce Solutions is choosing to lead the way.
Boost Your Hiring Efficiency and Candidate Engagement with a Virtual Recruiter
ConverzAI is transforming the staffing industry, pioneering Voice AI and Virtual Recruiters to drive recruitment speed at scale. By automating and optimizing your recruitment process, ConverzAI empowers staffing agencies to focus on what truly matters — building relationships.
Want to see how AI can revolutionize your recruitment process? Reach out for a demo today!