Staffing Solutions Does More, Better, Faster with Readily Deployable AI-Powered Virtual Recruiter 

Customer Stories
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Client Overview

Staffing Solutions Enterprises has long been known for matching top talent to great workplaces in Northeast Ohio. As an innovator in the staffing industry, it was driven to explore new ways to improve candidate satisfaction and remain competitive. The woman-owned firm has recently expanded its career matchmaking and recruitment solutions into the Pittsburgh area through a recent acquisition.
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We wanted to take advantage of AI. We knew how important it was, but we didn’t have the time for such a large undertaking. Had we known how easy it would be with ConverzAI, we probably would have done it a lot sooner.

Rachel Mack President, Staffing Solutions Enterprises

Seeking Intelligent Staffing Solutions to Meet Client Demands and Improve Service

Before working with ConverzAI, Staffing Solutions Enterprises explored technology solutions to scale operations. After expanding geographically and into new verticals, leadership hoped to keep up with growing client demands and improve the recruitment experience for applicants who often felt abandoned.
Rachel Mack, the company’s president, is committed to innovation in the recruitment field. She knew technology could help set her company apart and make an impact in people’s lives. Though they already used automation to streamline processes, her team had not yet ventured deeply into AI and leadership wasn’t sure where to begin.
In 2023, Rachel met ConverzAI at multiple staffing industry events. After listening to the Virtual Recruiter have conversations with candidates, she could see how the Virtual Recruiter, might significantly improve the candidate experience and streamline high-volume recruitment processes.

Fast, Seamless AI Integration That Scales with Business Needs

Rachel connected with ConverzAI immediately. “We had a lot of the same values, like creating authentic candidate experiences, getting the work done right, and getting it done as quickly as possible.”
Staffing Solutions decided to test the AI-Powered Virtual Recruiter by using it to screen candidates for positions receiving a high volume of online applications.
Initially, Rachel worried that implementation would be overwhelming.

We were worried that adopting AI would be cost prohibitive and an insane amount of work. It wouldn’t have been an option. We’re not super technical. We love the human aspect of our jobs.

Rachel Mack President, Staffing Solutions Enterprises
Fortunately, the transition was smooth and efficient. Rachel was impressed with the personalized support they received as they configured the Virtual Recruiter and optimized job descriptions so the Virtual Recruiter experience could engage with candidates successfully.

Throughout onboarding, three key aspects stood out:

  1. Speed: Deployment was quick. They were up and running less than a week after signing on — and they were able to fill positions with high-quality candidates faster than ever.
  2. Adoption: Leadership shared their vision for AI at Staffing Solutions and ConverzAI helped get staff up to speed using a train-the-trainer model. Recruiters were soon using the Virtual Recruiter successfully, without an extensive change management initiative.
  3. Collaboration: When users provided feedback on how to improve the Virtual Recruiter’s outputs, the ConverzAI team was responsive and helpful.

We were very pleasantly surprised at how quickly ConverzAI was able to get into our system, integrate with our tech, and walk us through how to best utilize the product. They were there for us every step of the way.

Rachel Mack President, Staffing Solutions Enterprises
Partnering with a company that has the technical expertise and a well-developed product allows Staffing Solutions recruiters to focus on placing candidates and becoming better candidate relationship managers.

Faster Recruitment and Enhanced Candidate Engagement

Since deployment, Staffing Solutions has seen significant improvements in efficiency and scalability — beyond their original expectations. One large manufacturing client, for example, needed over 50 positions filled in three days. A typical human recruitment pipeline couldn’t keep up with the demand, but the Virtual Recruiter could contact hundreds of candidates simultaneously — which was a game changer.
The Virtual Recruiter helps staff meet tight deadlines while maintaining high-quality interactions with candidates. When human recruiters call hundreds of applicants, many calls go unanswered, requiring multiple follow-ups.

The Virtual Recruiter defies time and space for us. We can set it and forget it. It can reach candidates through their preferred channels — phone, email, or text — outside of our business hours, ensuring we’re always in touch.

Rachel Mack President, Staffing Solutions Enterprises
Rachel also noted that Candidate Net Promoter Scores (CNPS), a key indicator of candidate satisfaction, has shown positive feedback from applicants who feel well supported through a personalized experience.
To date, the platform has identified 100s of leads and has resulted in 64 successful placements. Rachel notes the financial impact of using the Virtual Recruiter has been very significant, resulting in an additional $737K in earnings.
In addition, ConverzAI’s AI-Powered Virtual Recruiter has helped Staffing Solutions scale without hiring additional staff. “ConverzAI allows us to do more with less. It’s providing the value of one and a half full-time employees (FTEs) at the cost of half an FTE.”

Future Plans: Expanding AI’s Role in Recruitment

Looking ahead, Rachel envisions a more strategic use of AI, particularly in areas like sourcing and nurturing talent pools. Through automation, the company already collects and organizes information about job seekers’ qualifications, skills, and other characteristics into tearsheets. The next phase will involve directing the Virtual Recruiter to autonomously manage these tearsheets, complete targeted searches, recruit proactively, and ensure that high-potential, precision-matched candidates remain connected with Staffing Solutions.
Rachel sees an ongoing partnership with ConverzAI as vital in the company’s growth strategy. “Not everyone is capitalizing on AI yet,” she says. “I feel like we’ve gotten in on the ground floor. As ConverzAI grows, we’re going to follow their lead.” She is excited to see how AI might further enhance the company’s recruitment pipeline while giving recruiters more time to focus on building relationships and providing a human touch.

Ready to Transform Your Staffing Operations?

ConverzAI is revolutionizing the staffing industry. As the first to bring Voice AI to the recruitment process, we empower staffing companies to optimize and scale their operations like never before. Our Virtual Recruiters work autonomously to complete critical tasks, allowing your team to focus on what matters most—building meaningful connections with top talent.

Stay ahead in today’s competitive market. Contact us today to learn how we can help you achieve faster, smarter staffing solutions!