MBS Solutions Optimizes Candidate Engagement with ConverzAI’s Virtual Recruiter for Commercial Staffing 

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The Virtual Recruiter significantly streamlines the process by eliminating busy work and efficiently contacting everyone on the recruiter's list. It removes much of the heavy lifting involved.

Javar Manning,  Recruiting Manager, Miller Brothers Staffing Solutions
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Client Overview

Miller Brothers Staffing Solutions (MBS Solutions) is a turnkey recruitment solutions provider. Its solution-based approach to staffing focuses on partnership with its clients and its ability to identify, plan, and execute a staffing program. It has five locations in Pennsylvania and receives over 5,000 candidate applications each month. 

Missed Opportunities Prompt Search for Ways to Ease Recruiter Call Overload
MBS Solutions understands how to leverage the power of artificial intelligence to transform its recruitment processes. It was already using a chat bot to help draw candidates in and had AI software to review applications and match candidates with job openings. But to take their recruiting process to the next level, MBS Solutions recognized it needed to provide a better, faster candidate experience.

Human recruiters can only reach a limited number of people each day, and not every candidate answers on the first attempt. This often results in missed opportunities if follow-up calls aren’t made.

Javar Manning,  Recruiting Manager, Miller Brothers Staffing Solutions

We process around 5,000 candidates a month. Many weren’t receiving follow-up calls, or they’d be contacted once and then get lost in the system. With such a high influx of resumes, it’s easy to lose track of follow-ups.

Javar Manning,  Recruiting Manager, Miller Brothers Staffing Solutions
It needed a more powerful, scalable option to drive recruiting speed and keep candidates engaged. After a conversation with the ConverzAI team, Javar realized ConverzAI’s Virtual Recruiters were just the solution he was looking for.
Javar learned that ConverzAI’s Virtual Recruiter for Commercial Staffing could autonomously complete and optimize aspects of the recruitment process, delivering efficiency, accuracy, and adaptability without the need to expand their team. The Virtual Recruiter could ensure the candidate’s information in the database was up-to-date and then sift through the existing candidate database to match candidates with open roles. It sounded like the perfect solution to optimize MBS Solutions’ staffing program.
Using AI-Powered Virtual Recruiters Increases Connections and Boosts Recruiter Efficiency

ConverzAI collaborated with MBS Solutions to integrate their Virtual Recruiter for Commercial Staffing with our existing platforms. Its flexibility allowed for seamless integration with the technology and processes we already had in place

Javar Manning,  Recruiting Manager, Miller Brothers Staffing Solutions

The team was incredibly supportive and promptly available to address any questions we had.

Javar Manning,  Recruiting Manager, Miller Brothers Staffing Solutions
MBS Solutions first used the Virtual Recruiter to reach candidates for the job openings that were more challenging to fill. Now, it’s scaled its deployment to do even more.
At first, some of Javar’s human recruiters found it challenging to entrust parts of their role to the Virtual Recruiter. Javar has helped his team manage the change by encouraging them to make incremental process changes and to lean on the Virtual Recruiter a small amount each day.

I’m encouraging my team to dedicate a couple of hours each day to activating the Virtual Recruiter, leveraging the Virtual Recruiter for cold calls to increase engagement.

Javar Manning,  Recruiting Manager, Miller Brothers Staffing Solutions

The goal is to make meaningful connections, and ConverzAI enables my team to be more effective in reaching that goal.

Javar Manning,  Recruiting Manager, Miller Brothers Staffing Solutions
When a new candidate applies for a role, commercial staffing companies need to reach them as soon as possible to keep them engaged. That’s simply not possible without the scale ConverzAI provides. As soon as an application is submitted, the candidate’s screening call is activated. If candidates don’t answer the Virtual Recruiter’s call right away, it continues to follow up with them across phone, email, and text channels for a few days. The Virtual Recruiter builds a comprehensive candidate profile, above and beyond their resume, and shares the details with the recruiting team to make the hiring decision.
Versatile Virtual Recruiters Drive Candidate Interest
MBS Solutions has been using the Virtual Recruiter for less than a year and has already experienced more engaged candidates. Some of that engagement has come from surprising places.

While the Virtual Recruiter’s outreach is extensive, we’re actually receiving far more inbound calls and emails as it increases our visibility with a broader audience.

Javar Manning,  Recruiting Manager, Miller Brothers Staffing Solutions
And while human recruiters are limited by time, the Virtual Recruiter doesn’t have that problem. “On average, my top recruiter makes about 70 to 80 calls a day,” said Javar. “Yesterday, the virtual recruiter reached out to 800 people, and it’s capacity for calls is unlimited.”
“The Virtual Recruiter not only reaches candidates but also saves human recruiters valuable time,” said Javar Manning, Recruiting Manager at MBS Solutions. “Rather than manually calling every candidate, you can add them to ConverzAI’s tear sheet. This way, while you’re on a call screening one candidate, the Virtual Recruiter is simultaneously reaching hundreds more and bringing them into your pipeline. It’s like ‘double-dipping’—achieving more within the same work hours.”

MBS Solutions has received positive feedback from the candidates that have spoken with the Virtual Recruiter. “Now candidates don’t have to wait for a recruiter to call them,” explained Javar. “They’re getting immediate feedback and they’re getting called back right away, even on evenings or weekends.”

MBS Solutions Anticipates Continued Transformational Value with ConverzAI
As MBS Solutions looks forward, it plans to continue leveraging ConverzAI’s Virtual Recruiter to reach even more candidates. “It’s been a savior for us so far,” said Javar. “Time saved, connection rates, reaching more candidates, driving marketing interest — I mean, just all of the above and more.”
Javar also has some advice for other staffing leaders who haven’t begun using AI yet.

If you don’t adapt with AI and where it’s going, and the vision of it, staffing firms will find themselves irrelevant in the next five years. Definitely the sky’s the limit with where ConverzAI can go and what it’s already doing.

Javar Manning,  Recruiting Manager, Miller Brothers Staffing Solutions

Don’t let the shifting landscape of AI in the recruiting world leave you behind. Request a demo to see how ConverzAI’s Virtual Recruiter can bring transformational value to your staffing firm.