Client Overview
IDR Inc. is an employee-owned staffing organization that helps companies source, hire, and retain top talent. Recognized for best-in-class staffing services, IDR Inc. is founded and headquartered in Atlanta, where they have grown organically since 1998 to serve businesses and professionals throughout the Nashville, Dallas, and Denver markets.
Will Hayes has seen it all.
With a career focused on excelling in recruiting, sales, and management, he has now assumed the position of Chief Operating Officer at IDR Inc. His goal? To propel a thriving staffing firm into the future by harnessing the power of state-of-the-art technology.
We were looking for a way to allow our recruiters to spend more quality time with the people they're recruiting and less time on screenings that can be done through technology innovation. We want our recruiters on the phone more and I need to enable them to speak to more qualified candidates
What Will hadn't seen yet? AI-Powered Virtual Recruiters, built for end-to-end recruiting.
After being introduced to ConverzAI, Will quickly recognized AI’s tremendous potential to enhance revenue and efficiency. He was determined to integrate ConverzAI’s Virtual Recruiters into IDR Inc.’s operations. By adopting a change management-focused approach to deploying AI, IDR Inc. successfully harnessed the platform’s full value.
Augmenting Recruiters with AI-Powered Virtual Recruiters
AI helps recruiters achieve more.
At IDR Inc., the ConverzAI’s Virtual Recruiters for Professional Staffing were tasked with delivering recruiters highly qualified candidates for more than a thousand job openings in IT, finance, and engineering domains. Once assigned a job, the virtual recruiters automatically source and screen suitable candidates from their ATS, or instantly engage with applicants minutes after they apply. The screening conversations are summarized and updated to the candidate’s record in the ATS. Once a candidate is assessed as qualified, available, and interested, IDR Inc. recruiters receive a direct notification to submit or place the candidate.
"We're leveraging AI-Powered Virtual Recruiters for lead generation, especially with the ability to recruit in new markets nationally," Will Hayes noted. "We have seen the recruiters leveraging AI improve their submittal volume while maintaining our 15 to 1 submission-to-hire ratio."
IDR Inc. has achieved remarkable outcomes through its implementation of ConverzAI’s Virtual Recruiters, with a significant portion of the success attributed to effective change management. Thanks to Voice AI, IDR Inc. achieved an impressive topline impact of $5.2M and made over 2000 submissions. The candidate connection rate exceeded 40% with more than 50,000 candidates expressing interest in job opportunities.
"One of the things we underestimated is the change management. When you're innovating and driving new tech adoption, there will always be internal detractors, even when you can see tremendous results. Sharing best practices from your technology adopters and highlighting the tangible value realized is a really important step to effective change management" Will shared.
At IDR Inc., effective change management involved adopting a top-down approach to gain recruiter buy-in, implementing new accountability processes, and ensuring candidate acceptance of these innovative screening methods. This comprehensive strategy aimed to foster a seamless transition to AI-augmented recruiting while preserving the original organizational structure.
A Tops Down Approach to Change Management
"I think it starts with me breaking through different belief systems. Recruiters don't understand the conversations these Virtual Recruiters are having." Will added. "Getting them on with the ConverzAI team and having them listen to a couple of calls to understand how the process works was instrumental in driving recruiter buy-in."
Once an understanding of the technology and new processes is established, staffing leaders should proactively highlight early success stories on team calls or through regional contests. By doing so, they can effectively showcase the positive outcomes and tangible benefits achieved through the implementation of the AI-Powered Virtual Recruiters. This not only boosts morale and motivation within the team but also serves as a valuable learning opportunity for recruiters to understand and replicate the success of their colleagues.
Change Management Means Accountability
Once ConverzAI’s Virtual Recruiters are deployed, staffing teams can expect a consistent influx of newly qualified candidates who must receive follow-up from recruiters. Establishing accountability for recruiters to follow up and provide feedback on newly qualified candidates is crucial in ensuring that everyone contributes to driving revenue growth.
Candidates Embrace Change
"I was surprised. At the time we had 50,000 candidates engaged by the Virtual Recruiters and we had just 11 say that they weren't interested in pursuing the conversation." Will shared. "I've been impressed with the quality of conversations, and I think that's a really big deal."
Advice for Staffing Leaders Embracing AI
Will Hayes, Chief Operating Officer at IDR Inc., shared his advice for staffing leaders embarking on their AI journey.
"Changing something that's worked for so long is scary. Everything was an inbound game for 2 years during the pandemic, but that is over, and now it’s an outbound game where you need to attract top talent. In the next 2 years improving your database quality and changing your recruiting workflow to scale candidate engagement is going to be critical and that's what this Voice AI technology does."
Conclusion
The integration of ConverzAI’s Virtual Recruiters at IDR Inc. showcases the transformative potential of AI technology in the recruitment process. From generating leads in new markets to enhancing submittal volumes while maintaining impressive submission-to-hire ratios, the results have been nothing short of remarkable. However, this success would not have been possible without the commitment to effective change management, ensuring recruiter buy-in, and fostering accountability. As the future of recruitment continues to evolve, IDR Inc., guided by the leadership of Will Hayes, is poised to remain at the forefront, driving revenue growth and efficiency through technological innovation.
Don’t let your staffing company miss out on this revolution in recruitment technology. Request a demo today and witness firsthand the transformative potential of ConverzAI’s Virtual Recruiters for Commercial, Healthcare, and Professional (IT & Non-IT) Staffing. Seize the opportunity to streamline your recruitment process, engage with more candidates, and drive your growth.