I.K. Hofmann, USA is a global employment agency providing staffing and human resource services, as well as vendor management and MSP services. The firm delivers optimized solutions for temporary staffing, temp-to-hire placements, direct hire of permanent positions, on-site administration, human resource management, and workforce management with MSP and VMS services.
Voice AI Platform Revolutionizes Staffing with Omni-Channel Engagement System
Romy Lindner is no stranger to finding efficiencies. Since the moment she began working as a business analyst for I.K. Hofmann, Romy has optimized processes, implemented key performance indicators, and added structures to support the company’s growth. Now, as the director of project management, Romy continues to search for and implement continuous improvements in communication strategies.
I work closely with our innovation management team in Germany, trying to find strategies to evolve our company, gain a competitive advantage, and find new vendors,” said Romy. “I specifically focus on looking for technology that will make us more efficient and save money as well as time for our recruiters and salespeople, so they can focus on revenue-generating activities.
Using Voice AI Saves Time and Optimizes Candidate Interactions
Leveraging Voice AI to Deliver Quality Candidates at Scale
Our client was in desperate need of a lot of candidates,” Romy explained. “Several positions opened and we needed to fill them quickly. ConverzAI’s Voice AI platform gave us the tools to do that, even in a time crunch.
The customers have been very pleased with the quality of the candidates,” said Romy. “We included soft-skill questions to ask about things like their work ethic, what their supervisor would say, how many times they’ve called out for work. Jamie’s conversations give us a better picture of the candidate.
The Transformational Value of Voice AI Provides a Better Client and Candidate Experience
We’re asking questions like, ‘How personalized did the conversation feel?’ and ‘Did you feel like Jamie understood all your answers?’ Jamie received very high results.
When you apply for a job and never hear back, that’s the worst experience you can have. Candidates prefer being interviewed by AI instead of not hearing back at all.